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IT Support

Wide range of IT support and management systems

Workflow Management System - AGS

For day to day running we use a bespoke workflow management system which is fully integrated into all aspects of our business administration, significantly enhancing production and works management.

The system, built entirely inhouse, manages a job status through from survey and quotation to manufacture and installation. The back-office software and complementary phone apps enable real-time information to be shared between operatives on- site and the company’s head office, which supports instant decision making and ensures smooth running of every project.

The Workflow Management System also encompasses intelligent reporting mechanisms that enable the company to closely monitor measurable KPIs and continuously improve quality of service including customer satisfaction surveys and project timelines. Works can be scheduled and edited in real time allowing the business to react quickly and efficiently to any eventuality.

We have the ability to offer the client limited access to AGS enabling them to check on job statuses in real time, reducing the need of phone calls and emails.

AGS is also available for client purchase which enables full transparency and fluid movement of jobs between businesses.

IT Support

We offer a wide range of IT support and management systems including:

Round the clock monitoring of your IT infrastructure. From your server hardware to your internet connection to your business-critical applications we capture any anomalies. If our monitoring alerts us of a potential issue we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause. With an in-depth knowledge of your IT environment, we can effectively support your users and pride ourselves on our remote support and personable customer service. Exterior Plas have backup solutions to fit your business needs and with our managed backup service you can have complete peace of mind that your data is safe and secure.

Managed Antivirus

Protect your infrastructure with our Managed Antivirus Solution โ€“ ESET Antivirus. Configured to be used on all of your company devices simply and easily from a central dashboard interface, our managed Antivirus service keeps you protected. In a modern world of ever more sophisticated threats to your infrastructure, safeguarding your business has become more and more important.

IT Roadmap

We offer a wide range of IT support and management systems including:

Round the clock monitoring of your IT infrastructure. From your server hardware to your internet connection to your business-critical applications we capture any anomalies. If our monitoring alerts us of a potential issue we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause. With an in-depth knowledge of your IT environment, we can effectively support your users and pride ourselves on our remote support and personable customer service. Exterior Plas have backup solutions to fit your business needs and with our managed backup service you can have complete peace of mind that your data is safe and secure.

Disaster Recovery

RTO and RPO or Recovery Time Objective and Recovery Point Objective is a way of calculating what sort of disaster recovery plan any business needs to put in place. We can undertake a full RTO/RPO calculation for all of our clients and deliver a backup solution that meets these needs.

Recovery Time Objective is the amount of time you can afford to be without your IT systems and Recovery Point Objective is how far back in time you can afford to go to recover the data. Different businesses have varying requirements when it comes to Recovery Point Objective with and we have solutions that backup every hour onsite and 24 hours offsite.

Backup Solutions

Forget old fashioned tapes, which rely on staff remembering to change and consider a simple seamless backup solution that requires no user interaction.
Our image-based backup solution will take hourly incremental snapshots (or more frequently depending on your RPO) of your data and securely write them to a cloud storage location every day.

This means that unlike traditional backup methods you will be able to restore files from any given hour, day, week or month depending on your retention preferences.
An image backup contains the entire server including the operating system and can be restored to the same or different hardware in a matter of hours. With the addition of head start restore you could be up and running again in minutes following a major failure โ€“ it all depends on what your RTO is and how quickly your business needs to be back online.

Backup Monitoring

Once the DR plan and backup is in place it is important that the backup solution is monitored to ensure that the required level of backups are completing and the data has integrity. Our managed backup service alerts if anything has gone wrong immediately so we can take remedial action to keep your data protected

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